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A recent survey by Gartner has revealed 76% of logistics transformations fail to meet essential performance metrics. This high failure rate encompasses missed budgets, extended timelines and unmet key performance indicators. However, the research highlighted a promising solution: leaders who effectively respond to team resistance and incorporate feedback can improve their success rates by 62%.
“Leaders often respond to resistance by ramping up urgency and adopting a directive leadership style, which is not only ineffective but actually counterproductive,” said Snigdha Dewal, senior principal researcher at Gartner’s Supply Chain practice. “Instead, leaders should engage their teams from the start, embrace resistance as a resource, and act on feedback to adapt their plans. Harvesting the collective wisdom of their teams can lead to dramatically improved odds of success.”
Gartner’s survey, conducted from November to December 2023, involved 306 logistics professionals from organisations with US$500 million (c. £393m) or more in annual revenues. The findings revealed that over 80% of respondents had attempted four transformations in fewer than five years, averaging nearly one per year. Internal resistance was identified as a more significant obstacle than external pressures in these initiatives. Read more
Source: LOGISTICS MANAGER
